Perfect Walk, the entity responsible for Montimerso, regards with great respect and consideration the safeguarding the privacy of its customers. The collection of customers' personal information aims to satisfy their needs and make their reservation requests viable. Personal information means any information we collect about you as an individual, such as your name, address, age, gender, image, email, phone number, credit card information, preferences and specific requests pre stay, during and post stay, including digital mail exchange. This data will be collected only with the prior consent of the customer and will be processed in compliance with European Union law on the General Data Protection Regulation.
Personal information is collected so that Montimerso can provide quality service to the customer, make the desired reservations and provide the requested services. Maintaining it allows Montimerso to improve its customer service each time it repeats its stay. By keeping certain personal information related to the stay on file, such as information relating to customer's history and detailed lists of services provided, customer and Montimerso have the ability to confirm past transactions and to compare statements or invoices. And also to keep you informed - personal information you provide may be used to send you newsletters with the latest news and to inform you of promotions, offers or other questions that may interest you. To this end, personal information may be shared with third parties, including customer relationship management companies and / or marketing or communications companies. These companies are contractually linked to Perfect Walk and are therefore required to protect all customer information to which they may have access. If you wish to not receive information about Montimerso, you may express your intention on the registration form during your stay or inform Montimerso by email: email@example.com.
Personal information is collected:
a) On the Montimerso website - when a customer visits the Montimerso website, they are assigned a cookie (see Cookies Policy) and assigned to their computer an ID number. Notwithstanding the fact that you remain anonymous until you enter your personal information on the website (at the time of booking), the ID number allows Montimerso to register the session in order to assist you by providing you with a more personalized service. It is also used to find information that may be of particular interest to you;
During the stay, Montimerso records a detailed list of services provided to the client in order to correctly check his account, which includes the room rate and other expenses charged to him. This information is also recorded so that Perfect Walk can meet financial, tax or other reporting requirements, including those required by auditors and regulatory authorities. Certain information may also be collected as required by local law (eg passport number or other identification card) or specific information about your stay (eg customer health issues, special requests, service). This information is stored in Montimerso's management system and is associated with information from previous visits. In addition, the content of any document (including letters, electronic documents such as emails or other similar forms of communication) that customer has submitted before, during or after the stay may be retained. This information may be shared with Montimerso staff. As part of the preparation of the stay, the customer's photograph may be collected from publicly available sources, so that Montimerso can recognize it for the sole purpose of providing the customer with appropriate service.
Montimerso keeps personal information in a safe place, whether it's a database or an archive. In addition, measures are taken to ensure that only designated persons have access to this information. In order for Montimerso to provide a better and more personalized service to the client, its profile is stored in the Montimerso management system, the central platform that manages the reservations. Other transaction information is also stored, including for example the number of stays and the number of nights of each stay.
Your personal information will only be shared without your consent outside Montimerso in the following situations: a) when required or authorized by law (for example, in response to a civil subpoena); b) when this is necessary to perform the services requested by the customer, in which case their implicit consent (eg vehicle rental) will be considered; (c) if payment for the stay has been made by a third party (billing information will be provided to the third party payer). If Montimerso suspects the occurrence of any illegal activity, Montimerso reserves the right to investigate and / or report its findings or suspicions to law enforcement or other relevant law enforcement service.
Personal information will be stored for the minimum period of time required by law in the jurisdiction where Montimerso is located (5 years). They may be kept indefinitely by Montimerso for as long as there is a commercial purpose. From time to time, and after a few years of not staying at Montimerso, they may be deleted.
You may access, correct, add, update or delete your personal data by contacting Montimerso at: firstname.lastname@example.org. Montimerso may request a copy of a valid identification to protect your privacy and confirm your identity before making any changes.
Cookies are used to help determine the usefulness, interest and number of uses of your websites, enabling faster and more efficient browsing and eliminating the need to repeatedly enter the same information.
For more information about cookies and their use, please refer to the following link, which is in English only: www.cookielaw.org.
PERSONAL DATA AND CONFIDENTIALITY NOTICE
Any personal data contained in this e-mail or in files attached to it are the responsibility and are processed by Perfect Walk, headquartered at Herdade Geralda, National Road No. 265, Monsaraz 7200-178 Reguengos de Monsaraz, for the purpose of provision of their services, under the terms and in accordance with the legal provisions applicable to the protection of privacy and personal data, and will be used solely for the time and for the purposes required. This message and any files attached to it contain confidential information, which is proprietary to Perfect Walk and is intended for the exclusive use of the recipient. If you are not the intended recipient, you should not use, distribute, print or copy this email. If you have received this message in error, please inform the sender and delete it immediately. Thank you.